Technical Support Officer (Đà Nẵng)

AkzoNobel Paints Vietnam

Mức lương: Đang cập nhật

Hạn nộp hồ sơ: 02/11/2018

AkzoNobel Paints Vietnam

Cập nhật: 24/10/2018

Thông tin tuyển dụng

  • Chức Vụ: Nhân viên
  • Kinh Nghiệm: Đang cập nhật
  • Hình Thức Làm Việc: Đang cập nhật
  • Yêu cầu bằng cấp: Khác
  • Yêu cầu giới tính: Đang cập nhật
  • Email liên hệ: Chưa cập nhật
  • Số điện thoại: Chưa cập nhật
  • Ngành Nghề: Bán hàng - Kinh doanh Dịch vụ khách hàng Kiến trúc

Mô tả Công việc

  • Receive and schedule to visit complainants with all tool kits equipped for jobsite work – within 4 hours in key cities and 8 hours in provinces
  • Identify and analyses possible root cause then explain to complainants for more understanding of the issue at site. Suggest corrective actions to fix the issue and preventive actions by consulting paint system and application of Akzo Nobel paints to complainants. Closing complaints in 04 – 07 days
  • Visiting to customer’sites and retailer’shops to handle complaints and got customer’s feedback regarding a) Product quality b) Service quality c) Customer’s expectation. Raise these issues to management level for consideration and improvement. Complaint per ‘000 pcs sold: 0.210 cases
  • Consult consumers paint system and application for the best quality of their construction. Customer satisfaction 19.5 points (Max.20 pts)
  • Accurately answer all consumer’s online enquiries (company website) about product functions. Response within 24H

Yêu Cầu Công Việc

  • College or University Degree
  • 02-year Technical Service experience preferable
  • Clear communication
  • Effective negotiation
  • Willing to travel
  • Patient & customer-oriented

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức
AkzoNobel Paints Vietnam

AkzoNobel Paints Vietnam

  • Địa chỉ: F. 12, Vincom Center, Dist. 1
  • Người liên hệ: Talent Resourcing Team
  • Qui mô: Đang cập nhật
AkzoNobel is proud to be one of the world’s leading industrial companies. Based in Amsterdam, the Netherlands, we make and supply a huge range of paints,...Chi tiết AkzoNobel is proud to be one of the world’s leading industrial companies. Based in Amsterdam, the Netherlands, we make and supply a huge range of paints, coatings and specialty chemicals. In fact, we are the largest global paints and coatings company. As a major producer of specialty chemicals we supply industries worldwide with quality ingredients for life’s essentials. We think about the future, but act in the present. We’re passionate about introducing new ideas and developing sustainable answers for our customers. That’s why our 60,000 employees—who are based in more than 80 countries—are committed to excellence and delivering “Tomorrow’s Answers Today”. In Vietnam, we manufacture, sell and distribute various famous paint brands namely Dulux 5 in 1, Dulux Weathershield, Dulux Super Cover, Dulux Easy Clean, Maxilite,...

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