Receive and schedule to visit complainants with all tool kits equipped for jobsite work – within 4 hours in key cities and 8 hours in provinces
Identify and analyses possible root cause then explain to complainants for more understanding of the issue at site. Suggest corrective actions to fix the issue and preventive actions by consulting paint system and application of Akzo Nobel paints to complainants. Closing complaints in 04 – 07 days
Visiting to customer’sites and retailer’shops to handle complaints and got customer’s feedback regarding a) Product quality b) Service quality c) Customer’s expectation. Raise these issues to management level for consideration and improvement. Complaint per ‘000 pcs sold: 0.210 cases
Consult consumers paint system and application for the best quality of their construction. Customer satisfaction 19.5 points (Max.20 pts)
Accurately answer all consumer’s online enquiries (company website) about product functions. Response within 24H
AkzoNobel is proud to be one of the world’s leading industrial companies. Based in Amsterdam, the Netherlands, we make and supply a huge range of paints,...Chi tiết AkzoNobel is proud to be one of the world’s leading industrial companies. Based in Amsterdam, the Netherlands, we make and supply a huge range of paints, coatings and specialty chemicals. In fact, we are the largest global paints and coatings company. As a major producer of specialty chemicals we supply industries worldwide with quality ingredients for life’s essentials. We think about the future, but act in the present. We’re passionate about introducing new ideas and developing sustainable answers for our customers. That’s why our 60,000 employees—who are based in more than 80 countries—are committed to excellence and delivering “Tomorrow’s Answers Today”. In Vietnam, we manufacture, sell and distribute various famous paint brands namely Dulux 5 in 1, Dulux Weathershield, Dulux Super Cover, Dulux Easy Clean, Maxilite,...